Shipping policy

Shipping Policy

Thank you for choosing Khati. As an online-only retailer, we are committed to delivering your favorite products quickly and safely directly to your door. Below you will find everything you need to know about our shipping process.

1. Order Processing Times

We aim to get your order on its way as fast as possible.

  • Processing Time: All orders are processed within 1-2 business days.

  • Cut-off Time: Orders placed after 2:00 PM on Fridays or over the weekend will be processed on the following Monday.

  • Holidays: We do not ship on UK Bank Holidays.

2. Shipping Rates & Delivery Estimates

We offer various shipping options to suit your needs. Shipping costs are calculated at checkout based on the weight of your order and your location.

Shipping Method Estimated Delivery Time Typical Cost
Standard Delivery 3–5 Business Days From £3.99
Express Delivery 1–2 Business Days From £5.99
Free Shipping 3–5 Business Days On orders of £15 or more

Please note: Delivery times are estimates provided by our couriers (Royal Mail, Evri, or DPD) and are not guaranteed.

3. Tracking Your Order

Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number and a link to the courier’s website. You can use this to monitor your parcel's progress in real-time.

4. Shipping Restrictions

  • UK Delivery: Currently, we ship to all addresses within the United Kingdom, including the Highlands and Islands.

  • P.O. Boxes: We are unable to deliver to P.O. Boxes or BFPO addresses at this time.

  • International Shipping: At this moment, Khati only ships within the UK. Stay tuned as we hope to expand globally soon!

5. Incorrect Addresses & Undeliverable Parcels

Please double-check your delivery address at checkout. Khati is not responsible for orders shipped to an incorrect address provided by the customer.

  • If a parcel is returned to us due to an incorrect address or because it was not collected from a local depot, a redelivery fee may apply.

6. Missing or Damaged Items

If your order arrives damaged, or if your tracking says "Delivered" but you haven't received it:

  1. Contact us immediately at 07356212484

  2. Keep all packaging materials and damaged goods as we may need photos to file a claim with the courier.

Contact Information

If you have any questions about the status of your shipment, please reach out:

  • Website: khati.co.uk

  • Phone: 07356212484

  • Office address only: International House, 10 Beaufort Court, Admirals Way, Canary Wharf, London, United Kingdom.

    Returns address: Flat 33, Monarch House, Royal Parade, Eastbourne, BN22 7LU